FAQ

An e-bike, or electric bike, is a bicycle equipped with an electric motor that assists with pedaling. It makes cycling easier, especially on hilly terrain or longer distances.

No, you do not need a specific license to rent an e-bike in most areas. However, you must be of legal age and follow local cycling regulations.

While we welcome walk-ins, we highly recommend making early reservations to ensure we can accommodate your needs and avoid any potential disappointments.

We are located in the old building at Harbor Club Curio Collection, where a diving center used  to be in Saint Lucia. You can find us right behind the flower shop—just look for the arrows pointing to Sunset E-Bikes.

Pick-up and drop-off services are available at an additional cost, which varies based on location and season.

We recommend wearing comfortable clothing and closed-toed shoes. Don’t forget to bring sunscreen and a water bottle, especially for longer rides.

• Typically, our premium e-bikes last between 25 and 80 miles. The duration will depend on the rider’s weight, how the bike gear system is used, the amount of pedal assistance used, the type of bike, and the type of terrain (hilly vs. .non-hilly). 
• To attain the maximum range, use the gear system and apply a lower level of pedal assist.
• Especially when going uphill, make sure you are in a lower gear. If you run out of battery, the beauty is you will still be able to pedal and use gears and ride like a regular bike. 
• If you’re using a bike for more than a day , we recommend swapping batteries at the hub store in Harbor club if you don’t have the charger with you. This ensures you can continue to enjoy your ride without any interruptions.

While riding an e-bike is easier than a standard bike, we still require that you know how to ride a bicycle before joining us on a tour. 

For beginners we recommend  an evaluation test ride before renting the e-bike.  

We make sure you can properly balance, get on and off the bike, make controlled turns, and properly use the gear system and the pedal assist feature. The safety of our guests is our top priority and we reserve the right to cancel a reservation if we believe a rider does not have enough bike riding experience. This will be determined during the test ride.

Please refer to our sizing guidelines below:

A bottle of Water and a snack bar will be provided for the guide tours. Please let us know if you have any allergies.

Yes,  anyone under 18 must have a parent or guardian sign for them.

Unfortunately , accidents do happen to even the most careful adult cyclist. In St Lucia , it is against the law to ride a bike without a helmet. 

We have sena helmets that will be use during the guide tours  for safety and communications amongst each other.

While bikeyour problems are rare, if you encounter an issue with your bike while on a tour or rental, we will promptly send someone to swap out the problem bike for a replacement. We want you to feel secure and enjoy .Anything ride without any worries.

We check the weather forecast the night before each tour to ensure it will be safe to ride. We will cancel the tour and offer you a full refund if heavy rain is predicted. If light rain is predicted, you can continue the tour or cancel for a full refund.

Reservations must be canceled at least 24 hours before the scheduled pick up time for a full refund. All no-shows and late cancellations will be charged the full reservation amount. Guests that cancel with less than 24 hours notice will be refunded 50%. Cancellations due to rain always receive a full refund

Private Tour Policy:

Groups of up to 9 riders: 

• 72 hours’ notice: 100% refund
• Less than 72 hrs’ notice: 50% refund
• Less than 24 hrs notice: no refund

For groups of 10 or more:

• 30 days before event: 100% refund
• 10 days before event: 50% refund
• 48 hours before event: 25% refund
• Less than 48 hrs before event: no refund

Yes, you will be responsible for the cost of the bike. Depending on the type of bike you rent, this can range from $1200 to $2500. Please make sure your bike is locked securely when not in use.

If you return your bike after your allotted rental time, you will be charged a late fee starting at the cost of the 2 hour rental rate for your bike. Please notify us If you will be late so we can notify other renters who may be waiting. Please contact us ASAP. AT 758-724-4005

Yes, you are responsible for the bike for the duration of your rental . ensure it does not get stolen by locking it properly to a stationary object using the lock provided.

Riders must be at least 16 years old to rent an e-bike. If younger riders wish to join, they must be accompanied by an adult and use appropriate child seats.

We are based in Saint Lucia, and while payments at the location are made in Eastern Caribbean Dollars (ECD), the amount will reflect in your account in the currency of your country, whether it’s USD, EUR, or another currency. What are you going

We offer flexible rental options, including hourly, daily, and multi-day rentals. Please check our booking page for specific pricing and availability.

If you encounter any issues with the e-bike during your rental, please contact us immediately. We provide 24/7 support and will assist you with any necessary repairs or replacements

Yes, a deposit is required when you rent a bike, regardless of whether it’s for a day, week, or month. The deposit amount will be communicated during the booking process and is fully refundable upon the return of the bike in good condition.