FAQ
FAQ
Do I need to book online in advance or do you accept Walk-in?
Walk-ins are welcome. However, Early reservations are encouraged to avoid disappointments.
Where do I meet for the tour?
We can deliver to your locations or meet at the harbor club.
How does the bike pick up work ?
When you pick up your bike you will be fitted for your equipment and receive a quick orientation in how to use the bikes. Our knowledgeable guides will provide riders with handouts information of the area for reference as you pedal or cruise along the scenic areas.
What is included with my e-bike rental ?
Rentals Include Ebike, helmet , lock and orientation of the electric bicycle.
What to bring and wear ?
Whatever you feel comfortable while riding a bike.
How long will the battery last?
- Typically, our premium e-bikes last between 25 – 80 miles. This will depend on the weight of the rider, how the bike gear system is used by the rider, the amount of pedal assistance used, the type of bike and the type of terrain (hilly vs. non-hilly).
- To attain the maximum range, make sure to use the gear system and apply a lower level of pedal assist.
- Especially when going uphill, make sure you are in a lower gear. If you run out of battery, the beauty is you will still be able to pedal and use gears and ride like a regular bike.
- If you are using a bike for more than a day , we recommend swapping batteries at the hub store in Harbor club .
Any recommendations for beginner bike riders?
While riding an e-bike is easier than a standard bike, we still require that you know how to ride a bike before joining us on a tour.For beginners we recommend an evaluation test ride before renting the e-bike. Make sure you are able to properly balance, get on and off the bike, make controlled turns, and properly use the gear system and the pedal assist feature. The safety of our guests is our top priority and we reserve the right to cancel a reservation if we believe a rider does not have enough bike riding experience. This will be determined during the test ride.
What type of bike do you have for rent?
We offer comfort/hybrid bikes , mini-fat tire bikers, cargo/family bikes, all-terrain, and folding bikes.
What Size should I get?
Please refer to our sizing guidelines below:
|
Mini Fat-Tire |
4’8″ – 6′ / 210 lbs |
smaller frame but fun to ride, stable, good for varied terrains, range 20 – 25 miles based on riders weight, height, terrain. hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Folding |
4’8″ – 6′ / 210 lbs |
smaller frame, stable, ideal for paved rd, transportable, range 20 – 25 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Cruiser |
5’6 – 6’2 / 250 lbs |
standard frame, step thru, good for varied terrains, range 20 – 30 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
All Terrain |
5’6″ – 6’4″ / 300 lbs |
standard frame, step over, good for varied terrains, range 20 – 30 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Bike Type |
Height Range / Max Weight |
Range and considerations |
|
Hybrid Touring |
5’6″+ / 240 lbs |
standard frame, step over, ideal for pave riding, range 40 – 50 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Hybrid Premium |
5’6″+ / 240 lbs |
standard frame, step over, ideal for pave riding, range 50 – 70 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Cargo Touring |
5’4″ – 6’4″ / 300 lbs |
standard frame, step thru, ideal for pave riding, up to 40 – 50 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Cargo / Family Children (12 mon. – 8 years) |
5’6″+ / 300 lbs 100 lbs |
standard frame, step over, ideal for pave riding, up to 20 – 30 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
|
Tandem |
Front Rider: 5’5″- 6’3″ / 220 lbs max Back Rider: 4’8″+ / 160 lbs max |
standard frame, step over, ideal for pave riding, up to 20-30 miles based on riders weight, height, terrain, hills, use of gears and lower level pedal assist are required to attain max. range. |
Are drinks and food included ?
Yes , for the guide tours Water and a snack bar will be provided. Please let us know of any allergies.
Do I need to sign a waiver ?
Yes, anyone under the age of 18 must have a parent or guardian sign for them.
Am I required to wear a helmet when riding a bike?
Unfortunately , accidents do happen to even the most careful adult cyclist. In St Lucia , it is against the law for anyone to ride a bike without a helmet.
What happen if you have an issue with the bike while i am out riding?
Bike problems are rare, but if you do encounter an issue with your bike while on a tour on rental . We will send someone to swap out the problem bike for a replacement. Please note that we will never bill you for the time you spend waiting for a backup bike, nor do we charge to replace a flat tire .Anything outside of the 12 mile radius is breaking the renter agreement. A fee will be charged.
What happens in the case of bad weather?
We check the weather forecast the night before each tour to make sure that it will be safe to ride. If heavy rain is predicted, we will cancel the tour and offer you a full refund. If light rain is predicted, we will offer you the option to continue the tour or to cancel for a full refund.
In addition, we make exceptions for rentals that are due back in bad weather. If this happens, we will call you the day before and either meet you to check the bike back in or do a free extension until the rain is done.
What is your cancellation/Refund policy?
Reservations must be canceled at least 24 hours before the scheduled pick up time for a full refund. All no-shows and late cancellations will be charged the full reservation amount. Guests that cancel with less than 24 hours notice will be refunded 50%. Cancellations due to rain always receive a full refund
Private Tour Policy:
Groups of up to 9 riders:
- 72 hours’ notice: 100% refund
- Less than 72 hrs’ notice: 50% refund
- Less than 24 hrs notice: no refund
For groups of 10 or more:
- 30 days prior to event: 100% refund
- 10 days prior to event: 50% refund
- 48 hours prior to event: 25% refund
- Less than 48 hrs prior to event: no refund
If the bike gets stolen, or if I abandon the bike, am I responsible f
Yes, you will be responsible for the cost of the bike. This varies from $1200- $2500 depending on the type of bike you have rented. Please make sure your bike is locked securely when not in use.
Is there a late fee if I return the e-bike after my rental ?
If you return your bike after your allotted rental time, you will be charged a late fee starting at the cost of the 2 hour rental rate for your bike. Please notify us If you will be late so we can notify other renters who may be waiting. Please contact us ASAP. AT 758-724-4005
Do I need to lock the bike when not in use?
Yes, you are responsible for the bike for the duration of your rental. Ensure it does not get stolen by locking it properly to a stationary object using the lock provided.
Do you offer bike delivery?
Yes, we offer a bike delivery service to hotels airbnb,vrbo and guest houses from Rodney bay up to Cap Estate. Based on the rental package.